Roland Merbis

Director, Customer Insights & Analytics

Scotiabank

Roland has 20 years experience in the customer insights industry, having previously worked for market research and public opinion polling firms, and currently serving as Director of Customer Insights & Analytics at Scotiabank, where he brings a customer-centric approach to the Bank’s business challenges.

At Scotiabank, Roland’s team uses a variety of AI and Machine Learning techniques to make sense of massive amounts of customer-generated data and derive insight that help our customers become better off.

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